Complaints
We are currently experiencing technical difficulties that are affecting our telephone service. Our telecoms provider has confirmed this is a known and widespread issue, and they are working to resolve it as quickly as possible. In the meantime, you can contact us by email using the form above.
Thank you for your patience while this is being resolved.
Customer Services
For enquiries related to an existing order or service
If calling from outside the UK please dial
Opening Hours
Monday to Friday: 8am – 8pm
Saturday : 9am – 4pm
Sunday: Closed
If you remain unhappy
If you've contacted customer services to make a complaint and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service Team using one of the options below. We’ll try to resolve your complaint within 2 working days of receipt. If this isn’t possible, we will agree on a course of action with you.
HeadofCustomerServices@royalmint.com
Head of Customer Services
Royal Mint Ltd
Llantrisant
PONTYCLUN
CF72 8YT
